jira service desk alternatives open source

For Government, K-12, and Higher Education including Universities, Colleges, etc. Let’s take a detailed look into the features, cost, and download options for each of these tools. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. SLA Management – Build SLA policies directly into the service desk, including auto escalation rules. Scale your service desk in an agile and cost-effective way, with built-in asset management & advanced automation. Supports multichannel communication with customers, Organizes help desk and tickets according to the departments in your organization, Streamlines social media content through the help desk.

Zendesk is a customer service platform that allows customer interactions across multiple … To conclude, customer support is a central aspect of any business. Review the following Jira Service Desk alternatives to see if there are any Jira Service Desk …

SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises across 140 countries. Win more customers by providing excellent customer service with LiveAgent.

Ticket + chat – Besides ticket management, this version also offers live chat and feedback management.

Comes with customizable ticket routing and automation, Tracks customer issues based on products, users, and tickets, Offers internal chat and social tool for team collaboration, Provides a self-service portal for customers, Generates detailed reports and provides in-depth analysis for future evaluations, Comes with an integrated screen and video recording feature. Organizes processes and helps to track customer engagement. Zendesk’s customer support tool comes in five flavors and they are: You also have the option to build your own suite to meet your requirements. to take a detailed look at each of the editions and to start your free trial. It combines all of your communication channels email, live chat, calls, and social media into a shared company inbox, and provides an all-in-one help desk solution.

Advanced reporting and analytics for viewing service desk data, analyze trends, view agent performance metrics, incident throughput, SLA breaches, and more.

#1 for Schools and State & Local Government (*Blackboard® partner)!

Allows you to set deadlines for resolution.

All-inclusive – Includes everything from ticket + chat along with a new cloud call center and advanced social channel. Garden – Good choice for growing teams and costs $29 per agent per month. "Centralizes our customer support" is the primary reason why … Procurement Management including native contracts, purchase orders, and vendor forms and contracts. Some of the important features of this tool are: LiveAgent is a cost-effective, flexible, and scalable help desk software that improves the quality of service offered to customers and in the process, helps to build long-term relationships with customers. It's specifically designed to support digital transformation today, and as you grow. Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. Cayzu keeps your team together and looking like the heroes they are. Provides in-depth visibility into all ticket and their progress to prevent any tickets from slipping through the system. PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. etc. Learn more about Salesforce Service Cloud. It is priced at $29 per agent per month. Great customer service starts with better help desk software. Review the following Jira Service Desk alternatives to see if there are any Jira Service Desk competitors that you should also consider in your software search. Supports multiple channels on the same platform, Splits complex tickets into smaller ones for easy management, Integrates your platform with social media, Assigns tickets based on their current workload. Comes with pre-formatted replies for common problems.

is a context-aware customer support solution that increases the productivity of employees and helps them to provide the best service to your customers. Jira is one of the well-known tools for customer support, but it comes with its own share of downsides. Paul holds industry wide certifications include CompTIA & Microsoft Accredited certifications. The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.

Blossom – Best for small teams and the cost is $15 per agent per month. is a cloud-based customer support tool that comes with smart automation to improve the productivity of the customer service team. The advanced reporting modules allow you to analyze trends, monitor service quality, and continuously improve your service levels. Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Cloud or on-premise. Another awesome feature is the native artificial intelligence that helps you automate repetitive tasks, create workflows and alert you when things go south. LiveAgent comes in three editions – Ticket, Ticket + Chat, and All-Inclusive.

Let’s just say you can’t really go wrong with a SolarWinds product, they are all pretty solid and SolarWinds Service Desk is one of their more well thought out and developed tools.

Each of these editions varies in terms of features, coverage, and support. SysAid provides an IT & enterprise service management solution that transforms IT agent productivity, drastically enhances the end-user experience and drives value across the organization. He comes from a Background of Windows Administration along with Ubuntu/Centos Server administration. Click here to download the trial version. A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) Comes integrated with artificial intelligence to stay on top of tickets and to track their progress.

Sprout – Free and ideal for getting started.

Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.

SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. Get all the modern features you'd expect from a best-of-breed ticketing and help desk solution, only we make them easier to use. TRY IT TODAY FOR FREE!

The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis.

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